COVID SAFETY AND TICKETING CONDITIONS


We look forward to welcoming you to a Pinchgut Opera performance this year. The following conditions apply to tickets for, and attendance at, Pinchgut Opera performances. Any additional conditions imposed by the performance venues and state governments will also apply. 
For City Recital Hall conditions, please visit City Recital Hall’s COVID information page and Melbourne Recital Centre COVID information page.


The safety of our audiences, artists and staff is our priority. Please read the important information below regarding your visit and take the time to read our current COVID Safe measures, noting that we regularly update our processes based on the latest government advice. Check this page for the latest safety measures prior to your visit. 

Safety conditions may change prior to your attendance.
Please be aware that when you come to the show, you will be seated according to the NSW Public Health orders prevailing at the date of the performance, not at the time of buying your ticket.

Audience Capacity
City Recital Hall has been granted a special exemption and Pinchgut Opera can perform to 100% capacity audiences.

Melbourne Recital Centre’s current permitted capacity is 75%. Audience groups will not be physically distanced.

Masks are mandatory at all times whilst at the performance venues, except when eating or drinking.

Pinchgut Opera, working with our two performance venues, will continue to act in strict compliance with directions from NSW Health. If you are uncomfortable with these capacities, contact the box office to discuss your options. Our busiest performances are on the weekend, so if possible, you may consider purchasing tickets to weekday performances.


WHAT TO EXPECT FOR YOUR VISIT TO PINCHGUT OPERA

For both venues:

  • Do not attend if you are unwell, have experienced any cold or flu-like symptoms in the last 14 days, or are awaiting COVID-19 test results. Contact the box office to get a credit or move your tickets to another Pinchgut Opera performance.
  • Face masks are essential for all audience members over 12.
  • Have your emailed ‘print at home’ ticket ready on your phone before arrival if relevant.
  • Before you visit City Recital Hall, please download the Service NSW App to ensure your arrival at the venue is as smooth as possible:
  • On arrival, head to your seat. The venue will be open from 60 minutes before the performance start time.
  • Practice good hygiene and use the hand sanitiser on arrival.
  • Observe capacity limits for lifts.
  • Cashless payments only on site.
  • Ventilation and airflow is very effective at both of these venues to minimise risk of transmission should the potential exist. 


Visitors who do not comply with these conditions will not be admitted or will be asked to leave the venue to ensure the safety of all visitors and staff.

We look forward to welcoming you and appreciate your support and cooperation.


WHAT IF I AM UNWELL AND CANNOT ATTEND?

If a ticket holder can no longer attend a Pinchgut Opera event due to the circumstances relating to health and COVID-19, the below options are available. These options can only be exercised by the person who has made the booking. 

Please contact the box office from where you purchased your tickets to arrange your exchange/credit/donation or apply for a refund.


Tickets purchased via Melbourne Recital Centre are eligible for exchange and refunds only
(no credit).

  • Exchange
    • Tickets can be exchanged for another Pinchgut Opera performance without an exchange fee (for tickets purchased from Opera Australia box office).

  • Credit
    • You may request a credit to be applied to your ticketing account to be used for a future Pinchgut Opera performance. Credit will be valid for 3 years from the date of issue for any future Pinchgut Opera performance. The credit must be arranged no later than 4 hours before the start of the ticketed performance.

  • Donate
    • The value of the ticket can become a tax-deductible donation for any amount over $2 (for tickets purchased from the Opera Australia box office).

  • Refund
    • Except where required by law, we will provide refunds at our discretion. Any request for a refund needs to be made no later than 4 hours before the scheduled start of the event by contacting the box office from where you purchased your tickets.


CONDITIONS OF ENTRY

If at the time of the event either you or any other attendees of your group fall into any of the categories listed below, you agree not to attend the event:

  • feel unwell with any of the COVID-19 symptoms as identified by NSW Health (such as fever, cough, sore/scratchy throat, shortness of breath, loss of smell or loss of taste; 
  • have tested positive for COVID-19 in the last 14 days or are awaiting the results of a COVID-19 test;
  • are subject to a self-quarantine or self-isolate period;
  • have been in contact with a confirmed case of COVID-19 in the prior 14 days; or 
  • have returned from overseas or have visited a "positive COVID-19 case location" as outlined by NSW Government in the last 14 days before your intended date of attendance.

You also agree to consider your own safety, wellbeing and any applicable government advice before attending the event. By attending the event, you accept any risk associated with the event, including in relation to COVID-19. 


CONDITIONS OF SALE

  • Tickets are sold by Opera Australia, City Recital Hall and Melbourne Recital Centre on behalf of Pinchgut Opera; Tickets are subject to Pinchgut Opera’s conditions of sale and to the requirements of the venue at which the activity is presented.
  • The right of admission is reserved.
  • The right is reserved to vary, substitute or withdraw advertised programs, artists, and seating arrangements.
  • Tickets are non-refundable except as specified in the Entertainment Industry Code of Fair Practice
  • Mobile telephones must be switched to ‘silent’ for the duration of the performance. Photos are welcome during bows, but photography is not permitted during performances.
  • Pinchgut Opera reserves the right to record or broadcast any performances.
  • Ticket/s are valid only when purchased from Opera Australia, City Recital Hall or Melbourne Recital Centre.
  • Performances may be unsuitable for children under eight years of age. All patrons, irrespective of age, must hold a valid ticket.
  • Patrons arriving late will be admitted into the venue’s auditorium when there is a suitable break in the performance.
  • Patrons who disrupt a performance may be asked to leave the venue.

Existing ticket credits from postponed 2020 performances may only be redeemed by calling the Opera Australia Box Office on (02) 9318 8300.



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