We understand there is cause for concern and caution regarding the Covid-19 situation and we are committed to ensuring the safety of our audiences.
To assist us in staying up to date with the very latest information and implementing appropriate policies, we are acting on advice from the Australian Government Department of Health and Live Performance Australia (LPA) which is the peak body for the live performance industry.
IF YOU HAVE ALREADY PURCHASED A TICKET
It is entirely up to you whether to attend the performance or not. We will follow advice from Live Performance Australia (LPA) which states that refunds will not be issued for discretionary nonattendance.
Pinchgut Opera is following the advice from the Australian Government Department of Health and consulting their regular updates on isolation advice. We ask that our patrons adhere to the same guidelines.
If you are a patron requesting a ticket exchange or return based on medical advice that you should be isolated, your request will be approved. To instigate this process, please contact the Box Office on (02) 9318 8300, and ensure you let them know the reason for cancelling and provide proof with a Doctor’s note.
For health enquiries please utilise the Australian Government Department of Health Coronavirus Information Line 1800 020 080 or the healthdirect hotline 1800 022 222
Frequently Asked Questions
CAN I CHOOSE MY OWN SEATS WHEN SUBSCRIBING?
Yes, you can choose your own seats online, in person or by phone.
WHAT’S THE BEST WAY TO SUBSCRIBE?
Booking online is the simplest and quickest way and allows you to see exactly which seats you’re purchasing with no waiting. Plus avoid the $9.80 booking fee. Phoning or booking in person are also easy ways to choose your own seats.
CAN I RENEW THE SAME SEATS I HAD LAST YEAR?
If you subscribed to Pinchgut Opera last year using our Set Package option, you can renew your seats for 2019.
CAN I BOOK ADDITIONAL TICKETS TO PRODUCTIONS?
Yes. Subscribers can book as many additional tickets for friends as they wish, at the same time they book their subscription package.
WHY DOES MY BANK STATEMENT SAY "PAYMENT TO OPERA AUSTRALIA"?
Because all payments go through Opera Australia’s Box Office before reaching us.
WHY ARE SUBSCRIPTIONS HANDLED BY THE OPERA AUSTRALIA BOX OFFICE?
Opera Australia has the systems and infrastructure expertly suited to handling subscriptions and improving the purchasing process in the ways you have been requesting.
DOES THIS MEAN PINCHGUT OPERA IS NOW A PART OF OPERA AUSTRALIA?
No. Pinchgut Opera is entirely, proudly and fiercely independent. But we are enormously grateful for the generous assistance given to us by our larger friend.
CAN I STILL SUBSCRIBE THROUGH CITY RECITAL HALL?
No. All subscriptions are now handled by the Opera Australia Box Office. Only single tickets may be purchased through City Recital Hall.
CAN I SEE A MAP OF THE VENUE WITH THE DIFFERENT PRICE RESERVES?