terms-and-conditions

TICKETS AND BOOKINGS

For all ticketing enquires, email or call the Pinchgut Opera Ticketing Team ticketing@pinchgutopera.com.au or 02 9037 3444.

Tickets for Pinchgut Opera performances can be purchased in two ways: Subscriptions and Single Tickets. Single tickets are as they sound and are tickets purchased to a single production in the season. If you want to see more than one production, purchasing a Subscription activates a 10% discount on all tickets. All tickets can be purchased here.

There are five main price types:

STANDARD

The full price of a Pinchgut Opera ticket. Available within price reserves ranging from Premium to E reserve.

PENSIONER CONCESSION*

Discounted tickets for Veterans’ Affairs pensioners and Centrelink-issued Pension, and Health Care Card holders. Seniors cards are not eligible for concession prices. 

UNDER 35s*

Pinchgut Opera offers discounted tickets for those Under 35s at performance date. Valid proof of age must be shown before tickets are issued.

GROUP BOOKINGS

We offer 10% discounted pricing for groups with more than 10 people for most productions. Please call the Ticketing Team on 02 9037 3444 to book.

COMPANION CARDS*

The NSW Companion Card program is for people with significant and permanent disability who need a high level of care in the community. The Companion Card allows a cardholder's support person free entry into participating venues and events.

*Proof of concession, U35 eligibility and Companion Card must be shown to Pinchgut Opera Ticketing before tickets are issued via email ticketing@pinchgutopera.com.au. Available for all tickets excluding Premium.

FEES

Transaction fee of $7.50 per transaction regardless of number of tickets. No transaction fee is charged for donations made as stand alone transactions.

Exchange fee - $8 for single tickets (not subscribers)

Postage fee - $10

EXCHANGES

Exchanges are permitted up to 3 business days before the performance day for tickets purchased directly with Pinchgut Opera only. Exchanges are only permitted for performances in the same season and cannot apply to a different calendar year.

Exchanges are free of charge for Subscribers.

Single ticket exchanges attract an $8 fee.

SIGHTLINES

Sightlines vary between operas because the set design for Pinchgut Opera productions is different for every opera and performers do frequently use auditorium doors as part of the performances. Sitting centrally in the stalls and back of Level 2 and Level 3 will ensure the most consistent view of the full performing area. The boxes on the sides of Level 2 and 3 do occasionally miss out on some sections of the performance due to set design, location of some of the performance or structural elements of the City Recital Hall.

LATE ARRIVALS

A lock out period applies for Pinchgut Opera performances. Therefore we recommend you allow plenty of time to arrive at the venue to avoid disappointment.

REFUNDS

Pinchgut Opera does not offer refunds unless under extreme circumstances, in line with the Live Performance Australia Code of Practice for Ticketing of Live Entertainment Australia

We do not refund tickets due to delays or cancellation of public transport, illness or a missed performance.

Any discounted tickets purchased via LastTix or TodayTix are final and not eligible for exchange, refund or credit.

If you are unwell or unable to attend a performance, we encourage you to find someone else who could use your tickets. You can also choose to donate the value of your tickets to Pinchgut Opera but you will not be offered a credit or a refund.

GENERAL TERMS AND CONDITIONS

Listed below are the general terms and conditions which apply to performances and events presented by Pinchgut Opera. By booking tickets to or attending Pinchgut Opera performances, you will be deemed to have read and understood the terms and conditions below. By attending Pinchgut Opera performances or event at any venue, you also agree to the conditions of entry of the place at which the performance or event is being held. If you book tickets on behalf of someone else, you will be deemed to have agreed to these terms on your own behalf and as an agent for the other person.

1. The right of admission is reserved.
2. The right is reserved to vary, substitute or withdraw advertised programs, artists and seating arrangements.
3. No refunds except as provided in the Live Performance Australia Code of Practice for the Ticketing of Live Entertainment in Australia.
4. Exchanges are subject to availability as per Pinchgut Opera’s ticketing terms and may incur a fee.
5. A booking fee of $7.50 applies per transaction for all bookings, regardless of the number of tickets or events purchased simultaneously.
6. The making of recordings of Pinchgut Opera performances or events is prohibited. In most instances, you may take photographs without flash during applause, if you take care not to disrupt the performers or other audience members. If in doubt please check with venue staff.
7. Mobile phones, smart watches, pagers, and so forth must be silenced before the commencement of all Pinchgut performances and events.
8. Pinchgut Opera reserves the right to record, broadcast and simulcast any performance.
9. Tickets are only valid when purchased from Pinchgut Opera or an authorised agent of Pinchgut Opera.
10. Pinchgut Opera performances or events may be unsuitable for children. Please check the event details or phone the Ticketing Team if you have further questions. All patrons irrespective of age must hold a valid ticket and occupy a seat or dedicated position unless otherwise specified.
11. Patrons arriving late will not be admitted into the performance until there is a suitable break in the performance. In some cases, latecomers may not be admitted at all. In some cases the latecomer may be sat in a different seat to that on their ticket so as not to disrupt the performers or audience.
12. Patrons are responsible for their own safety and property and enter Pinchgut Opera events at presenting venues at their own risk.
13. Pinchgut Opera is not liable to you for any claims, damages, compensation, losses or expense as a result of Pinchgut Opera events being cancelled, postponed or changed.
14. Pinchgut Opera may make offers to ticket holders during the normal course of business. These offers are subject to change without notice and Pinchgut Opera is not responsible for the performance of third parties in relation to any offer or service.
15. Pinchgut Opera may choose not to enforce some terms and conditions however this does not mean that Pinchgut Opera waives its right to enforce some or all of the terms as it sees fit. If any of these terms cannot be enforced, the other terms will survive.
16. Pinchgut Opera will replace lost or forgotten tickets and ensure the customer can enter the Event for which they had a purchased ticket.
17. Tickets will be issued digitally to the email address registered on your Pinchgut Opera account. By arrangement with the Ticketing Team by phone, and payment of a postage fee, tickets can be mailed or arranged to be collected at the venue prior to performance. Pinchgut Opera does not claim any responsibility for lost or damaged tickets after dispatch, or tickets that arrive late.
18. Merchandise orders delivered outside of Australia may incur additional postage fees after time of purchase. Merchandise (programs) pre-purchased for performances are to be collected from the performance venue on the day of their valid ticket. Any merchandise not collected can be posted at the customer’s expense.

CONDITIONS OF ENTRY

• You may be refused entry to or be removed from any Pinchgut Opera event if you are intoxicated, behaving in an aggressive or disruptive manner; if you compromise the health, safety and wellbeing of performers, staff or other visitors; if you interfere unreasonably with another visitor’s enjoyment of the Pinchgut performance or event or interfere with staff carrying out their duties; or as specified elsewhere in these General Terms and Conditions. Tickets will not be exchanged or refunded in these circumstances, unless required by law.
• Pinchgut Opera may need to refuse admission for safety or security reasons, in which case, and provided that you have in no way contributed to the circumstances of the refusal, we will refund your ticket if it was purchased in accordance with these General Terms and Conditions.
• Unless otherwise specified, we do not provide supervision of children. All children requiring supervision must be accompanied by a supervising adult at all times and may be refused admission or attendance if not accompanied by a supervising adult.
• Without limiting our rights in this section, we reserve the right to move an audience member to an alternative seat where we believe they are causing disruption to artists, performers or other audience members or are interfering unreasonably with others’ enjoyment.

COMPETITION TERMS & CONDITIONS

If you enter a Pinchgut Opera competition run by another company via email or social media, you are agreeing to be opted into Pinchgut marketing. You can unsubscribe at any time via the link in the footer of the emails.

1. Eligibility: Entry is open to individuals, aged 18 years or over, who live in Australia and have successfully completed and submitted the entry in accordance with the details outlined in the competition information.
2. Only one entry per person for each competition will be considered.
3. The prize is redeemable for a single performance only and is non-transferable to another performance, cannot be refunded or transferred to a credit. If the winner misses the performance, the prize is no longer valid.

MERCHANDISE PURCHASE TERMS AND CONDITIONS

All purchases of merchandise including programs and CDs in person or via Pinchgut Opera's website are final with no refunds or credits.