FAQs

Book subscriptions or single tickets .

Or contact the Ticketing Team by phone or email and we will respond during office hours.

A transaction fee of $7.50 applies per transaction.

All tickets are sent as e-tickets 72 hours prior to the performance. Please ensure that the email address on your profile is correct, and contact the Ticketing Team to make any changes.

If you require tickets to be collected at the venue, contact the Ticketing Team to arrange.

We offer concession priced tickets to holders of the following:

• Centrelink Health Care cards
• Pension Concession cards
• Veterans Affairs Card
• Carers or Companion Card
• Valid proof of age ID if you are under 35 years old.

Concession prices do not apply to Seniors Card holders.

Concessions must be valid at the time of booking and apply per person. Concession tickets will not be issued until valid ID has been shared with Pinchgut ticketing or an upgrade fee may be payable.

Proof of eligibility for Pensioner Concessions and Under 35s will need to be provided to Pinchgut Opera Ticketing on request, before tickets are issued. Email proof of eligibility to ticketing@pinchgutopera.com.au

Yes. We offer 10% discounted pricing for groups with more than 10 people for most productions. Please call the Ticketing Team for more information.

Tickets to Pinchgut Opera performances are sold directly by Pinchgut Opera and by the performance venue.

If you purchase tickets from an unauthorised seller, the tickets and you will be refused admission to the performance.

Occasionally LastTix or TodayTix will sell a small portion of Pinchgut tickets. These are non-exchangeable and non-refundable with no exceptions.

If you purchase tickets from an unauthorised seller, you risk that these tickets are fake, void or have previously been canceled and that you may be refused admission to the performance. We strongly recommend you only purchase tickets from an authorised ticket seller. You can contact Pinchgut Opera Ticketing to confirm if a ticket seller is authorised. For further information on authorised sellers and resale restrictions please look to our terms and conditions of sale.

Occasionally LastTix or TodayTix will sell a small portion of Pinchgut tickets. These are non-exchangeable and non-refundable with no exceptions.

For more information on buying tickets safely and securely, read the Safe Tix Guide created by Live Performance Australia.

Pinchgut Opera does accept the Companion Card. Please call the Ticketing Team to arrange a companion ticket.

FIRST CHOICE, BEST SEATS before single tickets go on sale

EXCLUSIVE SUBSCRIBER PRICE save 10% when you book two or more productions in 2026

FREE TICKET EXCHANGES if your plans change (up to 3 business days prior to the performance)

EXCLUSIVE OFFERS AND INVITATIONS throughout the season

EXCLUSIVE SPECIAL OFFERS from our friends at the Australian Chamber Orchestra, Griffin Theatre, Opera Australia, Sydney Dance Company and Sydney Theatre Company.

Plan ahead, secure your seat, and be part of every extraordinary moment.

Pinchgut Opera offers exchanges up to 3 business days prior to the performance free of charge for Subscribers. For other ticket holders, an $8 exchange fee per ticket applies.

Contact the Ticketing Team to arrange a ticket exchange.

If the value of the new seat is higher than the original, the additional amount must be paid by the customer. If the value of the new ticket is lower, the excess will be added to the order as a tax-deductible donation to Pinchgut Opera.

Pinchgut Opera does not offer refunds unless under extreme circumstances, in line with the Live Performance Australia Code of Practice for Ticketing of Live Entertainment Australia

If you are unwell and unable to attend a performance, we encourage you to find someone else who could use your tickets. You can also choose to convert the value of your tickets to a tax-deductive donation to Pinchgut Opera, but you will not be offered a credit or a refund due to illness.

Tickets cannot be on-sold and will be deemed invalid.

Unfortunately we cannot exchange or provide a credit for tickets from a past performance — if you have missed your performance and still wish to attend, you will need to purchase another ticket.

Don’t worry if you can’t find your tickets — we keep a record of your purchase. The venue can issue you with a lost ticket voucher.

On the day of your performance, please visit the venue Box Office (open 90 minutes before the start). Bring ID or proof of booking, and you’ll be issued a voucher.

For further assistance, contact our Ticketing Team during weekday office hours at ticketing@pinchgutopera.com.au or phone 02 9037 3444.

If a performance is cancelled, you will receive an email from us detailing next steps. Further details are available in our .

If you have booked via the venue (i.e. City Recital Hall or Roslyn Packer Theatre) please contact them directly and they will take care of your request.

Please see our for further information.

Content warnings are often updated once each production goes into rehearsal, and can change during a production's run. Check Pinchgut’s website, pre-show emails and signage in the theatre foyers for the most up-to-date content warnings, such as language, violence, nudity, strobe lighting and smoking warnings, and an indication of the themes and subject matter of each production.

Sometimes it’s unavoidable that creatives or performers change before or during a production. The Pinchgut Opera website has up-to-date information. Ensure you receive the most recent information by opting in to receive emails from Pinchgut Opera. Pinchgut reserves the right to change any cast or creatives.

The duration of each production is subject to change. The most up-to-date information is provided on our website and in our pre-show emails.