FREQUENTLY
ASKED
QUESTIONS

FREQUENTLY ASKED QUESTIONS

BOOKING TICKETS

How do I book my tickets?
Online via this website. This is the quickest and easiest way to buy tickets.

Phone our Box Office on 02 9037 3444 during opening hours or leave a message for a callback
A booking fee of $6.80 applies.

How do the Subscription discounts work?
The more you purchase the more you save
If you purchase two of our productions, you will receive a 10% discount
If you purchase three of our productions you will receive a 12% discount

How will I receive my tickets?
All our tickets are sent as e-tickets 72 hours prior to the performance. Please ensure that the email address on your profile is correct, and contact Pinchgut Ticketing to make any changes.

I have specific access needs, what should I do?
If you have specific access requirements, consult our accessibility page and call Pinchgut Ticketing on 02 9037 3444 and we can give you the best advice about seating.

What concessions do you accept?
We offer concession priced tickets to holders of the following:
- Centrelink Health Care cards
- Pension Concession cards
- Veterans Affairs Card
- Carers or Companion Card
- Valid proof of age ID if you are under 35 years old.
Concession prices do not apply to Seniors Card holders.
Concessions must be valid at the time of booking and apply per person. Concession tickets will not be issued until valid ID has been shared with Pinchgut ticketing or an upgrade fee may be payable.
Proof of eligibility for Pensioner Concessions and Under 35s will need to be provided to Pinchgut Opera Ticketing on request, before tickets are issued. Email proof of eligibility to ticketing@pinchgutopera.com.au

Does Pinchgut Opera accept Companion Cards?
Pinchgut Opera does accept the Companion Card. Please call Pinchgut Ticketing to arrange a companion ticket.

What are your ticket delivery options?
eTickets. All tickets will be emailed to you as a PDF 72 hours before your performance. Please ensure your email is correct when you log in and purchase tickets.
If you have no email, you can arrange to collect tickets at the venue 60 minutes before the performance. You will need to call the Ticketing Team to arrange this on 02 9037 3444.

I've lost my tickets, what do I do?
Contact us as soon as you realise that you have lost your ticket/s by email ticketing@pinchgutopera.com.au or phone 02 9037 3444, or visit the Venue Box Office on the day of your show, at least 45 minutes prior to the performance start time and you will be issued a lost ticket voucher on presentation of ID.

Do you offer discounts for group bookings?
We offer 10% discounted pricing for groups with more than 10 people for most productions. Please call Ticketing on 02 9037 3444 for more information.
Who are the authorised ticket sellers Pinchgut Opera productions?
Pinchgut Opera is the primary authorised ticket seller for Pinchgut Opera productions. Tickets can also be purchased directly with our performance venues.

For Theodora in Concert at the Sydney Opera House in February 2024, the authorised seller is Opera Australia. Pinchgut Opera is not authorised to sell tickets to performances at the Sydney Opera House. Tickets sold to this production are subject to Opera Australia’s terms and conditions.
If you purchase tickets from an unauthorised seller, you risk that these tickets are fake, void or have previously been canceled and that you may be refused admission to the performance. We strongly recommend you only purchase tickets from an authorised ticket seller. You can contact Pinchgut Opera Ticketing to confirm if a ticket seller is authorised. For further information on authorised sellers and resale restrictions please look to our terms and conditions of sale. 

Occasionally LastTix will sell a small portion of Pinchgut tickets. These are non-exchangeable and non-refundable with no exceptions.
For more information on buying tickets safely and securely, read the Safe Tix Guide created by Live Performance Australia.

EXCHANGES, REFUNDS AND CANCELLATIONS

For subscribers

For subscribers, ticket exchanges are available only up to 72 hours prior to your performance. After this point, tickets cannot be exchanged. Tickets can only be exchanged for other performances within the same calendar year of the initial purchased ticket.

Subscribers can access exchanges free of charge, up to 72 hours before the performance. After this point, subscribers will be charged the $8.00 exchange fee.

For individual ticket holders

Individual tickets (non-subscriber tickets) can be exchanged for a fee of $8.00 per ticket (and no additional booking fee), up to 5 business days before the first performance of the production. After this point, exchanges on individual tickets will not be processed. 

If the value of the new seat is higher than the original, the additional amount must be paid by the customer. If the value of the new ticket is lower, the excess will be added to the order as a tax-deductible donation to Pinchgut Opera.

You can exchange your tickets by contacting Pinchgut Opera Ticketing by email ticketing@pinchgutopera.com.au or phone 02 9037 3444.

Can I receive a refund for my ticket if I am unwell and cannot attend?

Pinchgut Opera does not offer refunds unless under extreme circumstances, in line with the Live Performance Australia Code of Practice for Ticketing of Live Entertainment Australia 

If you are unwell and unable to attend a performance, we encourage you to find friends who could use your tickets. You can also choose to donate the value of your tickets to Pinchgut Opera but you will not be offered a credit or a refund.

Tickets cannot be on-sold.

Can I offer my tickets to someone else if I cannot use them?
If any tickets are concession tickets please be aware proof of concession is required, or a fee may be charged to upgrade to a full price ticket.

I've missed my performance. What can I do?
Unfortunately we cannot exchange tickets from a past performance — if you have missed your performance you will need to purchase another ticket.

What happens if the performance I have tickets is cancelled?
If your performance is cancelled, the ticketing team will be in touch with the person who made the booking to discuss next steps. Further details are available in our terms and conditions of sale.

If you have booked through via the venue (i.e. City Recital Hall, Opera Australia or Sydney Opera House) please contact them directly and they will take care of your request.

ABOUT THE PRODUCTION

How can I find out about sensitive content?
Content warnings are often updated once each production goes into rehearsal, and can change during a production's run.
You can check our website, pre-show emails and signage in our theatre foyers for the most up-to-date content warnings, such as language, violence, nudity, strobe lighting and smoking warnings, and an indication of the themes and subject matter of each production.

What if there is a cast or creative change?
Sometimes it’s unavoidable that creatives or performers change before or during a production. The Pinchgut Opera website is up-to-date information. Ensure you receive the most up to date information by opting in to receive emails from Pinchgut Opera.

What is the duration of the performance I am about to see?
The duration of each production is subject to change. The most up-to-date information is provided on our website and in our theatre foyers.